Orders & Shipping

Orders & Shipping

1. Delivery time frame 

All orders are shipped within 1-5 days.

Custom orders will require longer to deliver depending on a number of factors such as; species of wood used, design and size requested. A delivery estimate for these will be given to you at the point of enquiry.

2. Custom Orders

We reserve the right to decline custom orders for any reason whatsoever.

Where an order is accepted by Orchard Project Co. but is then cancelled by the customer, we reserve the right to retain any deposit paid in advance for the order. If work on the custom order has commenced, the customer accepts liability for any costs beyond the amount of the deposit.

It is accepted that once a custom order is placed and accepted by Orchard Project Co, the customer is bound by these conditions.

3. Delivery Costs

We offer free UK shipping on all out products.

4. Delivery confirmation and tracking

Once your order is shipped, you will be provided with estimated delivery date and tracking number.

If you don't received your goods within 14 days of placing your order, please contact us immediately so we can investigate.